From AAMI Stadium - FAQ's


Frequently Asked Questions

Posted in: FAQ's
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Mar 19, 2013 - 11:43:56 AM

Find out more about the answers to the most frequently asked questions about AAMI Stadium and more.

Q: How do I gain entry the Members Reserve at AAMI Stadium?
A: Members must enter the Stadium through the designated Members Entrance gates 7 & 8 (disabled Members may use gates 6 & 9 also – contact the League for further details). Simply swipe the bar code on your Membership card through the turnstiles to gain admission. Members are not able to enter the Stadium through the gates to the public area and then cross over into the Members Reserve.

Q: Is Members car parking available and where?
A: Members who have not purchased a season’s car park permit are able to utilise the public car parking facilities in either West Lakes Mall or the car park adjacent to The Hanger. Entry is through Gate A from West Lakes Boulevard and Gate N from Brebner Drive for Port Adelaide matches only. A $15 charge applies per match.

Members who have purchased a season’s members car park permit are entitled to park on Max Basheer Reserve on the eastern side of the Stadium. Entry is through Gate B from West Lakes Boulevard or Gate N from Brebner Drive. A strictly limited number of parking spaces are also available to members in the northern car park. Entry is through Gate E.

Members wishing to save time and beat the traffic can hop onboard the SA Lotteries Footy Express service. Services run from the Northern, Southern, Western & Eastern suburbs to AAMI Stadium with new early and late services included.

All you have to do is hop onboard – it’s that easy. Timetable and bus route information can be obtained from Adelaide Metro www.adelaidemetro.com.au or by calling 1300 311 108. Timetables are also available from AAMI Stadium during office hours or from the Information Booths on match days.

Q: Am I able to take a guest into the Members’ Reserve at AAMI Stadium?
A: Yes, the SANFL releases a limited number of guest passes for all matches with the exception of matches the League expects may be a maximum attendance day. Guest passes go on sale through Ticketmaster on the Monday 4 weeks prior to each match with any unsold tickets available from the Members Information Centre (adj Gate 8) from gate opening times. Members are encouraged to purchase through Ticketmaster to avoid disappointment on the day. A limit of 4 guest passes applies per member per match.

Q: Where does my AAMI Stadium Membership entitle me to sit?
A: Seating in the Member’s Reserve at AAMI Stadium is predominantly ‘open choice’. Members are entitled to sit anywhere except some areas in the Concourse and Balcony designated as reserved seating. Please ask an Event Staff Member if unsure.

Q: Can an AAMI Stadium Membership be transferred into another person’s name?
A: In some circumstances, such as death or ill health, the League may permit a person to transfer their Membership into the name of an immediate family member. Please contact the League office for details on 8268 2088.

Q: Can I lend my Concession Membership Card to a friend?
A: Yes, you can lend your concession membership to a friend, providing that they are a valid concession holder and produce their concession card at the turnstile when entering. If they are not a concession holder they will need to pay an upgrade fee at the gate before entering. Upgrades are done on the day of the match at the Information Centre (adj Gate 8).

Q: Where can a member obtain information or advice on match day at AAMI Stadium?
A: The Members Information Centre is located on the exterior of the Stadium adjacent to Members gate 8 where friendly Event Staff are available to assist Members with any enquiries or problems they may have. Guest passes can also be purchased from the Information Centre when available.

Members may also seek assistance from the Information Centre or Match Day Office which are located inside the Stadium at the south western member’s crossover gate (just inside Gate 9).

Q: Does my AAMI Stadium Membership provide me with reciprocal rights at other AFL Stadiums in Australia?
A: AAMI Stadium Members now have free access to AFL Matches at the MCG. Simply present your Membership card and matching ID at Gate 6 AFL Enquiries on day of match at the MCG. AAMI Stadium Members will be issued with a General Admission Guest Pass for the AFL Reserve Area. Further information on seating for this area can be found on the information board and map located near Gate 7 at the MCG. Please Note: Subject to capacity. Reciprocal rights NOT valid for ANZAC Day match or Finals Series. Offer only available to AAMI Stadium Members and is not transferable.

Q: What facilities are available for the use of Disabled Members?
A: Reserved Undercover seating is available for Members in the Stadium Room (Concourse level 2 centre wing) or the Superbox Disabled Viewing Area (behind the Southern Goals), subject to availability.  Bookings for these areas are essential. Wheelchair seating is also available on the Members terrace level, and Bays are filled on a first come first serve basis. Disabled car parking facilities and disabled toilet facilities are also available. Please contact the League office on 8268 2088 for further details or to make a booking.

Q: Are any special car parking facilities available to disabled Members?
A: Members who have a Government issued Department of Transport Disabled Parking Permit AND a Members Season Parking Permit may access special disabled parking spaces on the western (Members) side of the stadium though Gates G or J off Turner Drive.  Both permits must be presented at the Gate to gain access to these areas.

Members who have a disabled parking permit but DO NOT have a Members parking permit may park on Max Basheer Reserve upon payment of the casual $15 parking fee. Entry is through Gate B off West Lakes Boulevard or Gate M of Brebner Drive.

Q: What can I do if I am seated in the vicinity of a Member who is behaving in an inappropriate manner?
A: Members are subject to strict standards of behaviour whilst in the Members’ Reserve at AAMI Stadium. Instances of inappropriate behaviour can be reported on the day to AAMI Stadium Event Staff, or to the Match Day Office adjacent to the southern members cross over gate.  The League strongly urges all patrons to report any incidents of poor behaviour on the day.

Q: At what age does a child have to pay to receive entry into the Members’ Reserve?
A: Children aged 5 years and under may enter the Members’ Reserve free of charge, but are required to take a seat on an adult member’s lap. Children aged 6 and over are required to purchase a child or concession priced guest pass.

Q: What can I do if I arrive at AAMI Stadium and realise I have left my membership card at home?
A: The staff at the Members Information Centre (adj gate 8) will be able to issue you a temporary replacement ticket for the game, upon presentation of identification. A fee of $5 applies for this service and it is only available to the named member who must be able to produce appropriate information.

Q: Am I able to access any SANFL matches with my AAMI Stadium Membership?
A: Members are entitled to free entry to the entire SANFL Finals Series, including the SANFL Grand Final and Finals played at Adelaide Oval. AAMI Stadium Ultimate members may attend up to six SANFL matches, while Essential Crows and Power members may attend up to four SANFL matches of their choice at any suburban ground throughout the season.

Q: Am I able to save a seat for someone who is yet to arrive at AAMI Stadium?
A: No. A condition of Membership is that no Member may save seats in the Members Area for other persons by the placing of coats, rugs, bags or other articles on seats.  Members are also requested to show consideration towards other members by occupying a single seat space only.



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